How Do I Order My Repeat Prescription?
- Online – Using our prescription requests triage.
- Using our online services – Patient Access (If you are not registered to use this service, please visit Patient Access)
- Requesting a repeat prescription through your local pharmacy order and collect service.
- In person or by post – Please visit our Contact Us Page.
We are unable to accept repeat prescription requests over the phone as this causes confusion and mistakes can be made.
Please allow 2 working days for your prescription to be ready for collection, from when you make your request (provided we have received it before 16:00 on a working day).
Some medicines require dose monitoring and these will only be issued one month at a time to ensure patient safety.
Only Order What You Need
A report by the Department of Health estimates that unused medicines cost the NHS around £300 million every year, with an estimated £110 million worth of medicine returned to pharmacies, £90 million worth of unused prescriptions being stored in homes and £50 million worth of medicines disposed of by Care Homes.
These startling figures don’t even take into account the cost to patients’ health if medicines are not being correctly taken. If medicine is left unused, this could lead to worsening symptoms and extra treatments that could have been avoided.
Why Are Medicines Wasted?
Sometimes patients receive medicines they don’t actually use, or use only occasionally. This means that they can lose out on the intended health benefits of their prescription. The reasons why patients don’t take all their medication can vary and audits have shown that around half of all the medication returned had not even been opened.
This means that patients are ordering and receiving medication that they don’t even start to use. By reducing the amount of medicines being wasted each year, we could increase the available funding for other desperately needed health services.
Wasted Medicines Wasted Money
Unused prescription medicines cost the NHS across the UK over £300 million every year.
£300 Million Could Pay For:
- 80,906 more hip replacements*
- 101,351 more knee replacements*
- 19,799 more drug treatment courses for breast cancer*
- 11,778 more community nurses*
- 300,000 more drug treatment courses for Alzheimer’s*
*Based on average costs.
There are ways you can help reduce the cost of wasted medicines! Remember, only order what you need and help us make more of your local NHS.
Patients on repeat medication will be asked to consult with a pharmacist, a doctor or practice nurse at least once a year to review these regular medications. The notification date should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. If you have been advised by the surgery that your medication review is due, you will need to fill out our Medication Review Form.
Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.
We encourage all patients to register for this free service. You can register for electronic prescribing by completing our EPS registration Form.
View the cost of prescriptions on the NHS website, NHS: Get Help With Prescription Costs.
You can also find out if you are entitled to free prescriptions at NHS: Who can get free prescriptions.