You can make an appointment via the following ways:

• By visiting our Consulting Room
• Booking an appointment via Patient Access (If you are not registered to use this service, please visit Patient Access)
• By calling the practice on 020 3474 6999

If you would prefer to see a specific doctor or nurse, please make the receptionist aware of your preference.

Whilst we will do our best to accommodate you, it may not always be possible to comply, due to staff leave, illness, or other time constraints.

Urgent Appointments

Every Monday to Friday we have a triage doctor who deals with all urgent appointments. If you feel that you are unable to wait for a routine appointment, please call 020 3474 6999 and arrange for the triage doctor to call you back.

The doctor will assess whether you need an urgent appointment.

Telephone Consultations

Telephone consultations are available each day to speak to either a doctor or a nurse. These consultations are useful for:

• Follow-up/results.
• Anything that we may be able to resolve/address without actually seeing you in person.

Nurse Appointments

All appointments can be booked in advance; we suggest you book 1-2 weeks before you require the appointment.

Phlebotomist Appointments

We have an in house phlebotomist, who mainly serves our elderly or infirm patients.

In cases where we are unable to provide this service due to long waiting times, alternative services are conducted at Gracefield Gardens Health and Social Care Centre, 2-8 Gracefield Gardens, London SW16 2ST.

All blood tests must have been authorised by a doctor or nurse, who will provide you with a blood test form.

Interpreters

If you require an interpreting service for your consultations with the doctor or nurse, we will gladly arrange this for you. Please tell us when you book an appointment.

Late Policy

The practice has agreed that if you are more than 10 minutes late we cannot see you and you will have to rebook. This policy is intended to help doctors and nurses keep to time and reduce waiting times for all patients.

Cancelling an Appointment

If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.

You can cancel your appointment in any of the following ways:

• Using our Cancel an Appointment Triage
• Via Patient Access
• By calling the practice, please visit our Contact Us page

Failing To Attend An Appointment

Please be aware that the average cost of an appointment not being attended (DNA) is £120 and that millions of pounds a year are wasted by patients failing to attend appointments.