Streatham PCN is made up of a number of GP Practices and has been created for members practices to work collaboratively to deliver the requirements of the PCN Directed Enhanced Service Contract.

The following practices are part of Streatham PCN:

• Palace Road Surgery
• Streatham Hill Group Practice
• Valley Road Surgery
• The Exchange Surgery
• Streatham Common Practice
• The Vale Surgery

As part of the PCN DES service, we are required to provide Enhanced Access to patients registered with practices in the PCN. Enhanced Access is patient appointments outside core practice hours – that is between 6.30-8.00 pm on weekdays, and on Saturdays 9.00 am till 5.00pm. We have chosen to also offer some appointments between 7.00 am-8.00 am on weekdays. We have also chosen to subcontract some of the provision of these appointments to our local GP federation (Lambeth GP Federation), who have previously provided access hubs in the area.

The Enhanced Access service for our patients requires the following:

• An interoperable Clinical IT solution and
• Data Sharing between the PCN practices and the GP Federation

To enable us to provide our Enhanced Access Service to you, clinicians from other practices in our PCN and working for our local Federation will at times have access to your full GP record, but only when providing direct care to you.

People who have access to your information will only normally have access to information that they need to fulfil their roles. For example, admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments; the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst any GP you see or speak to will normally have access to everything in your record.

1. Controller Contact Details

The controller of your data when it is in your practice clinical record will be your registered GP practice. Streatham Common Practice,Elaine Bell, Practice Manager/IG Lead, 293 Streatham high road, London, SW16 5NP.

The controller of your data when it is in the GP Federation clinical record system is Lambeth GP Federation, A: Unit 7, The Viaduct Business Centre, 360A Coldharbour Lane London SW9 8PL

2. Data Protection Officer Contact Details

Rezaur Choudhury, GP Data Protection Officer, gpdpo@selondonics.nhs.uk.

3. Purpose of the Processing

To provide our patients with direct care.

4. The Lawfulness Conditions and Special Categories

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:

• Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
• Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”

We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”.

5. Recipient or Categories of Recipients of the Shared Data

• Palace Road Surgery
• Streatham Hill Group Practice
• Valley Road Surgery
• The Exchange Surgery
• Streatham Common Practice
• The Vale Surgery
• Lambeth GP Federation

6. Rights to Object

You have the right under Article 21 of the GDPR to object to your personal information being processed. Please contact the Practice if you wish to object to the processing of your data. You should be aware that this is a right to raise an objection which is not the same as having an absolute right to have your wishes granted in every circumstance.

GP Practices process personal data under Article 6(1)(c) on a lawful and legitimate basis where the organisation is obliged under law to comply with:

• The General Data Protection Regulations (GDPR)
• The Freedom of Information Act
• The NHS Constitution
• The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

By complying with these laws, the Practice has compelling legitimate grounds for the processing which override the interests, rights and freedoms in the right to object.

7. Right to Access and Correct

Under GDPR and the Data Protection Act 2018, you have the right to see or be given a copy of any personal data we hold about you. To gain access to a copy of your information, you will need to make a Subject Access Request (SAR) to the Practice you are normally registered with.

You also have the right to have incorrect data held about you corrected.

8. Retention Period

The data will be retained for the period as specified in the national NHS records retention schedule.

9. Right to Complain

You have the right to complain to the Information Commissioner’s Office or call their helpline on 0303 123 1113 (local rate) or 01625 545 745 (national rate).

The practice complies with the Data Protection Act 2018. All information about patients is confidential: from the most sensitive diagnosis to the fact of having visited the surgery or being registered at the practice. All patients can expect that their personal information will not be disclosed without their permission except in the most exceptional of circumstances when somebody is at grave risk of serious harm.

All members of the primary health care team (from reception to doctors) in the course of their duties will have access to your medical records. They all adhere to the highest standards of maintaining confidentiality.

As our reception area is a little public, if you wish to discuss something of a confidential nature please mention it to one of the receptionists who will make arrangements for you to have the necessary privacy.

Under 16s

The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. Young people aged under 16 years can choose to see health professionals, without informing their parents or carers. If a GP considers that the young person is competent to make decisions about their health, then the GP can give advice, prescribe and treat the young person without seeking further consent.

However, in terms of good practice, health professionals will encourage young people to discuss issues with a parent or carer. As with older people, sometimes the law requires us to report information to appropriate authorities in order to protect young people or members of the public.

Useful Websites

• Confidentiality NHS Code of Practice
• Confidentiality and Mental Health
• Confidentiality Guidance

There are occasions when the doctor or nurse needs to give you a full examination.

• All patients are entitled to have a chaperone with them for any physical examination.
• The chaperone can be a family member, friend or a member of staff.
• If you want a member of staff to accompany you during the visit please let the receptionist know when you arrive for your appointment.

All patients are entitled to have a chaperone present for any consultation, examination or procedure. If you would like a chaperone, however have not been offered one, please ask your GP, nurse or enquire at reception.

If we can’t provide someone straight away, you may need to return for the examination.

If you wish to see your health records, please ask to speak to the practice manager who will arrange a convenient time.

For hospital or community health records, contact either the relevant hospital manager or the person directly responsible for your care.