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Prescriptions must be received in writing either via reception, in the post or by ordering online.

Requests for repeat prescriptions may be sent:

• In writing by post - if possible using the tear-off part of your last prescription. If you would like us to send your prescription to you please enclose a stamped addressed envelope.

• Handed in and picked up from the Guildersfield Road site.

• you can also request repeat prescriptions online here

• You can request a repeat prescription via email at

The patient email must contain the following information:

  • Clinical number or date of birth
  • Medication required direct from the repeat script list only
  • Instructions as to whether the prescription is to be collected from a pharmacy.

We are unable to accept repeat prescription requests over the phone as this causes confusion and mistakes can be made.

Please allow 48 hours for your prescription to be ready for collection, from when you make your request (provided we have received it before 4.00pm on a working day). Some medicines require dose monitoring and these will only be issued one month at a time to ensure patient safety.

Electronic Prescription Service

Did you know?

You can now register for the Electronic Prescribing Service (EPS). This allows your prescriptions to be sent electronically to the pharmacy of your choice. You can order repeat prescriptions direct with your pharmacist who will request them and process them directly. This can avoid trips to the surgery to request medication and pick up prescriptions and also ensures that all prescriptions are delivered safely to your pharmacy via a secure system. Please register at the pharmacy of your choice or let the surgery know your preferred choice of pharmacy to begin using EPS.


What’s the Problem?

A report by the Department of Health estimates that unused medicines cost the NHS around £300 million every year, with an estimated £110 million worth of medicine returned to pharmacies, £90 million worth of unused prescriptions being stored in homes and £50 million worth of medicines disposed of by Care Homes.

These startling figures don't even take into account the cost to patients' health if medicines are not being correctly taken. If medicine is left unused, this could lead to worsening symptoms and extra treatments that could have been avoided.

Why are medicines wasted?

Sometimes patients receive medicines they don't actually use, or use only occasionally. This means that they can lose out on the intended health benefits of their prescription. The reasons why patients don't take all their medication can vary and audits have shown that around half of all the medication returned had not even been opened. This means that patients are ordering and receiving medication that they don't even start to use.

By reducing the amount of medicines being wasted each year, we could increase the available funding for other desperately needed health services.

Did you know?

Wasted medicines wasted Money

Unused prescription medicines cost the NHS across the UK over £300 million every year.

£300 million could pay for:

  • 80,906 MORE hip replacements*
  • 101,351 MORE knee replacements*
  • 19,799 MORE drug treatment courses for breast cancer*
  • 11,778 MORE community nurses*
  • 300,000 MORE drug treatment courses for Alzheimer's*

*Based on average costs

But there are ways you can help reduce the cost of wasted medicines! Remember, only order what you need and help us make more of your local NHS.

How can you Help?

There are a number of ways that you can help to reduce the issue of wasted medicines and save money for your local NHS.

Only order the medicines that you need

  • Please let your GP or Pharmacist know if you’ve stopped taking any of your medicines
  • Check what medicines you still have at home before re-ordering
  • Discuss your medication with your GP or Pharmacist on a regular basis
  • Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need
  • If you don’t need the medicine please don’t order it! If you need the medicine in the future you can still request it.
  • If you need to go into hospital, please remember to take all your medicines with you in a clearly marked bag.
  • Please also remember that your medicines are prescribed only for you; it’s not safe to share them with anyone else.

Remember that unused medicines cannot be recycled

  • Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.
  • Please bring your unused medicines to the Pharmacy for safe disposal.
  • NEVER dispose of your unused or unwanted medicines down the toilet

Unused medicines are a safety risk

  • Return out of date medicines to your pharmacy or dispensary for safe disposal
  • If your medicines change - return your old medicines to the pharmacy for safe disposal to avoid mixing them up with your new medicines
  • Don't stockpile medication - it is a safety risk for children and others who might take them
  • Store medicines in an appropriate place out of reach of children

NHS Lambeth CCG Self care leaflet

NHS Lambeth CCG Self Care Information


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