Streatham Common Practice uses Online Triage to assess all appointment requests.
Click here to Access Online Triage
Why have we introduced a new online Triage Service?
In a standard appointment system there are some on the day urgent appointments, a limited number of phone appointments, then routine appointments with a waiting time that is often 2-3 weeks. This means long waits for problems that should be dealt with sooner, and some people being turned away without their problem being addressed.
How to use Online Triage?
Please use the online consult website by clicking here. In the search bar please type in a key word of your symptom. This will give you a choice of forms to use with advice and specific questions for you to complete so the doctor is best informed on how to support you best.
If you cannot find a form for the symptoms you have then please fill in additional information on the free text section within each form.
All information is read and all forms deal with all requests within 48 Hours or sooner.
More urgent problems can be identified and dealt with urgently almost always on the same day with a call or an appointment.
Simple requests that need telephone advice (or other information to be provided) can be addressed promptly.
Symptoms that can be assessed and treated in particular clinics (e.g. by our nurse practitioners or clinical pharmacists) can be booked with the right person.
Complex Problems are booked to see a doctor sometimes with extra time.
Those who cannot do online forms because of difficulty with English, with reading or writing, or with using online forms (on their phone or computer) can contact reception for assistance, and will be supported to complete the forms.
Online systems are not suitable for emergencies or the most urgent problems: in an emergency call 999, for an urgent problem call 111 or call the surgery.
We have urgent on the day appointments for vulnerable patients like children under 2, elderly, disabled, mentally ill, terminally ill or cancer patients.