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Friends & Family Test

From 1st December 2014, it is a contractual requirement that all GP Practices undertake the NHS Friends and Family Test (FFT).

The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey, it is a continuous feedback loop between patients and practices.

The primary aims of the FFT are to:

  • gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time
  • identify areas where improvements can be made so practical action can be taken
  • inform current and prospective patients about the experiences of those who use the practice service

The FFT is anonymous and we welcome any feedback that you wish to give the Practice.if you do not wish your anonymous comments to be shared, please let us know.

1 Friends and Family Test

2 Comments


Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is kept for as long as the site is active or it is deleted by a site administrator.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


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